Recent bug fixes

Here's a few small bug fixes we've released since our last update.

  • Cancelling a queuing newsletter - We've fixed an issue that prevented you from cancelling a newsletter when it was in the Queuing state.

  • Importing customers via copy/paste - Fixed the Import button on the 'Import customers via Copy and Paste' page so it now starts the import as expected.

  • Drag and drop default link color - The functionality that allowed you to change the default link color in your drag and drop content was not working as intended. This has now been fixed.

  • Archiving a template which is used by campaigns - To prevent campaign errors when archiving templates, we now show a warning notice and open the related campaigns when trying to archive a template that is still in use.

Save content as a template

We've recently added a useful little feature that should help when iterating on your campaign content. When editing content in a campaign, it's now possible to save your changes as a new template, directly inside the campaign content editor. This means that if you create a new layout or make changes to an existing template inside a specific campaign, and you want to reuse that content again, you can simply save it as a new template and use those changes in any of your future campaigns.

To find this option, look for the new and improved Save button, click the dropdown arrow, and select Save as template. Drag and drop and HTML templates are both supported.


Export HTML option for Drag and Drop

With the addition of the drag and drop editor, we've seen a number of requests to be able to export the drag and drop template as raw HTML. This option is now available from the new Save button on drag and drop template and content editors.

Save and Exit

Its back! We've added the Save and Exit option to our new Save button on all content and template editors, meaning you can save your changes and go back to the previous view in a single action.

Usage and quotas

We have fixed a bug some customers were experiencing on the Billing page that meant the quota and usage details would be very slow to load or would incorrectly show as zero.

D&D improvements and more

Check out the latest improvements we've made to the newly released drag and drop editor over the last few weeks:

  • Fallback fonts - Due to limited support for fonts in emails across clients and devices, we have added a set of logical fallback fonts to every listed font in the Drag and Drop editor. This makes sure your template text looks as good as possible in all clients and devices by making sure a similar web-safe font is used if the primary font is not supported. The fallback font family for each selected font is displayed directly underneath the fonts drop-down for you to view. All new templates will use these fallback fonts by default, existing templates will need their fonts to be re-selected to access the new fallback options.

  • Removing underline from links in Drag and Drop editor - It's now possible to remove the default underline from links by simply selecting the link and hitting the underline icon to toggle it on and off, exactly how you would with any other underlined text.

  • Background-repeat in Drag and Drop sections - We've added the option to choose the background style to use on section background images. You can now choose repeat, no-repeat or cover.

  • Setting a link color for Drag and Drop content - There is now the option to add a default link color on your templates, so you don't need to change each link color individually.

  • Show selected vero-editable template - We received feedback that its hard to tell which vero-editable template is currently selected. We've added a 'currently selected' label to the 'switch template' view so its easier to tell which template you're already working with.

Other improvements we've made to Vero recently:

  • New and improved delivery provider settings - We've overhauled the email delivery providers settings page. It's now possible to add multiple custom domains per project when using the Vero infrastructure option. We've also made it easier to validate and verify your custom email provider credentials.

  • Improved Mailgun stats - Faster processing and reporting of stats for campaigns sent using a Mailgun provider. This means your campaign stats will be available in Vero much faster than before.

  • Improved logging of delivery failure reasons for Sendgrid provider campaigns - We've included the delivery failure reason and SMTP errors in the 'failed' log for campaigns sent via a Sendgrid email provider.

  • Exclude unsubscribes in click reporting statistics - We no longer include customers who clicked an unsubscribe link in the click reporting stats for each campaign.

  • Filter 'All campaigns' report by channel - The main 'All campaigns' view in reports can now be filtered by email or push, making it easier to see how each channel performed.

Recent bug fixes

Here's a list of fixes we've released recently:

  • Unicode characters in Drag and Drop editor 🌐 - Fixed a bug which resulted in some unicode characters and emojis displaying incorrectly after pasting text into the Drag and Drop editor and then saving.

  • Emoji broken in the subject line 🤦‍♂️ - When adding an emoji into the subject field, depending on the browser and the method the emoji was pasted into the field it would not be added correctly or saved. This has now been solved.

  • Saving 'plain text' content - Fixed a bug that prevented edited plain text content from being saved after it had been changed.

  • Content conflicts - We solved an issue that in some rare cases made it appear that there was a content conflict on campaigns using vero-editables when no change had occurred to the underlying template.

  • Added external attributes field to workflows - Fixed an issue that prevented the external attributes field showing on workflow emails.

  • Skipped first character in subject line - Fixed a small bug where the first character on the subject line didn't register when typing.

  • Inlining external CSS stylesheets - We fixed a bug that incorrectly inserted external CSS into the <body> section of an HTML email rather than the <head> when the "Inline CSS" processing option was enabled.

  • Adding external attribute URLs - Fixed an issue with an input on the campaigns page that prevented a newly added external attributes URL from being saved.

  • Unsaved content - Fixed an issue that would show a dialog when selecting to navigate away from campaign content when no changes had been made.

  • Selecting a HTML template - A bug was fixed that prevented the selection of HTML templates when creating new campaign content.

  • Templates opening as the wrong type - During our transition to the new drag and drop editor and surrounding UI changes, there was a period of a few hours where some templates, when being selected on new campaigns, would open as the wrong type of content. This was resolved swiftly.

  • Dynamic attachments with basic auth - Fixed an issue that would prevent dynamically inserted attachments from being successfully added when using an API endpoint with basic auth.

  • Loading workflows - We've fixed a number of small bugs that prevented workflows from loading in some certain edge cases.

  • Exporting customers - Fixed a bug where exporting list of customers was limited to 10,000 or less.

  • Resubscribing - We fixed a bug that prevented customers from resubscribing immediately after unsubscribing via the default unsubscribe page that Vero provides.

Refined email content options

With the addition of Drag and Drop, there are now four types of content you can choose from when adding content to an email:

  • Drag and Drop - This is our 'no code' solution for creating visually-interesting email templates.
  • HTML - Perfect for when you have existing HTML that you want to use and are comfortable making content changes directly in the code.
  • Rich Text - Send a basic, no fuss text-based email with a more personal feel (similar to how you would in Gmail, etc.)
  • Plain Text - For those times you need zero styling and simply want to send some text.

To make these options clearer and to describe when they are useful, we have overhauled the interface when choosing the type of content for an email.


Not only can you choose between these four modes, you can also start from one of our sample templates or starting layouts, or one of your saved templates.

We've also updated the way reusable templates behave. When selecting a Drag and Drop or HTML template, the content of the template is copied to the campaign and changes to the template can be made non-destructively. This means you can change the content of the campaign without needing to update the underlying template. You won't have to create a new template every time you want to change the layout, remove a section, etc.


With the new Vero, when you choose a template to use in a campaign, the default option is to have the HTML from the template cloned to the campaign where it can be edited directly. With this methodology, the underlying template and the campaign are no longer linked. Making changes to the HTML inside a campaign does not affect the underlying template as you are no longer working on an instance of a template, but simply editing new HTML content which was copied from the source template.

For the foreseeable future, using a template in its “locked” form with “vero-editables” will still be a feature in Vero, but we will be encouraging users to use our new Drag and Drop or HTML modes to edit template content going forward.

Read more about these updates on the blog

Improved campaign creation flow

We've updated and refined the newsletter creation experience, and consolidated some of the previously difficult-to-find features to make them easier and more intuitive to use.


Here are a few of the improvements we've made:

  • Improved the UI so each aspect of a newsletter can now be edited independently from the rest of the campaign, meaning you can save a change with confidence you haven’t changed any other component.
  • Moved the “To,” “From,” and “Subject” fields so they are editable from the newsletter’s overview page, making it faster to view or edit. Note: The BCC field is now accessible inside the “To” panel.
  • We've completely rebuilt our “A/B Testing” and “Languages” features, making each variation and language faster to add and edit. It is now easier to see exactly how many variations and languages are set on your campaign.

Read more about these updates on the blog

Drag and Drop Content Editor

It’s an exciting day! We’re pleased to announce our first major release of the Drag and Drop editor. It’s a feature that we believe will transform the way you design, build, and edit responsive email templates.


Built from the ground up on top of the popular and open source MJML framework, rather than dropping in a third party template builder, meant we could focus on the user experience and still ensure your templates are fully supported across all major devices and email clients.

Here's a few things you're going to love about drag and drop template editing:

  • Intuitive interface - Design and build your custom layouts using the intuitive drag and drop interface. Choose your layout, add content blocks, and make granular style adjustments until things look exactly how you want. All without writing a single line of code.

  • Inline content editing - With direct, contextual content editing, adding or updating your content is as simple as clicking on your content and typing inline.

  • Reusable templates - Save your design as a template, choose it in any campaign, and update the content in exactly the same way you created it.

  • Built in templates to start you off - Give yourself a head start by choosing from one of our sample templates or layouts.

  • Live previews - See exactly how your content will look while you edit, making edits in both desktop and mobile mode.

  • Built on MJML - We've built our drag and drop editor on top of the popular MJML framework. You can feel confident that every change you make is supported by all the major email clients on every device.

We're incredibly happy with our first release of this editor, however we know there's still more we can do to deliver the perfect template editing experience. So please let us know your thoughts, and if you have any specific feature requests, we'd love to hear them.

Read more about these updates on the blog